Term and Conditions

Welcome to Maxwell Williams Store

At Maxwell Williams Store, we believe that premium kitchenware is an investment in your culinary journey. These Terms and Conditions outline the agreement between you and Maxwell Williams Store regarding your use of our website and purchase of our products. By accessing our website or making a purchase, you agree to these terms.

1. Website Usage and Access

1.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into binding contracts to use our website and make purchases.

1.2 Account Registration

While not required for browsing, creating an account enables faster checkout and order tracking. You are responsible for maintaining the confidentiality of your account credentials.

1.3 Prohibited Activities

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of the website
• Use automated systems to extract data without permission

2. Products and Services

2.1 Product Descriptions

We take great care in accurately describing our premium kitchenware products, including:

• Baking supplies and equipment
• Professional cookware collections
• Kitchen linen and storage solutions
• Knives and chopping boards
• Lunch and drink accessories
• Tea and coffee making equipment
• Utensils and kitchen gadgets

While we strive for accuracy, slight variations in color or appearance may occur due to monitor settings.

2.2 Product Availability

All products are subject to availability. If an item becomes unavailable after you place an order, we will notify you promptly and provide a full refund if payment has been processed.

2.3 Service Area

We proudly serve customers worldwide, excluding some Asian countries and remote areas where delivery may not be feasible.

3. Orders and Payment

3.1 Order Process

Placing an item in your cart does not reserve it. Orders are only confirmed once payment is successfully processed.

3.2 Pricing

All prices are in Australian Dollars (AUD) and include GST where applicable. We reserve the right to adjust prices due to market conditions, though orders already placed will be honored at the price quoted at time of purchase.

3.3 Payment Methods

We accept the following payment methods:

• Visa credit/debit cards
• MasterCard credit/debit cards
• JCB cards
• PayPal

All payments are processed securely through encrypted systems.

3.4 Order Confirmation

You will receive an order confirmation email once payment is processed. If you do not receive confirmation within 24 hours, please contact our customer service team.

4. Shipping and Delivery

4.1 Order Processing

We process all orders within 1-2 business days from receipt of payment confirmation.

4.2 Shipping Methods and Timeframes

We offer two shipping options:

• Standard Shipping: $12.95 AUD via DHL or FedEx, delivered within 10-15 business days after dispatch
• Free Shipping: Available for orders over $50 AUD via EMS, delivered within 15-25 business days after dispatch

4.3 International Orders

For international orders, please note:

• Customs fees, import duties, and taxes are the customer’s responsibility
• Delivery times may vary due to customs processing
• Some products may be restricted in certain countries

4.4 Delivery Issues

If your order does not arrive within the estimated timeframe, please contact us with your order number and tracking information.

5. Returns and Exchanges

5.1 Return Timeframe

We accept returns and exchanges for most items within 15 days of delivery.

5.2 Return Conditions

To be eligible for return, items must be:

• In original, unused condition
• Unwashed and with all original tags attached
• In original packaging with all accessories and documentation

5.3 Non-Returnable Items

For health and safety reasons, the following cannot be returned unless defective:

• Kitchen linen (tea towels, aprons, cloth items)
• Used knives and chopping boards
• Opened or used utensils and gadgets
• Personalized or custom-made items

5.4 Return Process

Follow these steps for returns:

1. Contact customer service at [email protected] with your order details
2. Receive Return Authorization Number and instructions
3. Package items securely in original packaging
4. Ship to: Maxwell Williams Store Returns, 32 Adavale Road, BAW BAW, AU 2580 Australia

5.5 Refunds

Refunds are processed to the original payment method within 7-10 business days after we receive and inspect your return. Original shipping charges are non-refundable unless the return is due to our error.

5.6 Exchanges

We happily exchange items for different sizes, colors, or products of equal value. Price differences will be refunded or charged accordingly.

5.7 Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at [email protected] with photos. We will arrange a replacement or refund, including return shipping costs.

5.8 Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error, defective products, or quality issues. We recommend using trackable shipping with insurance.

6. Intellectual Property

6.1 Website Content

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Maxwell Williams Store and protected by copyright laws.

6.2 Trademarks

“Maxwell Williams Store” and our logo are trademarks of our company. You may not use these without our express written permission.

6.3 User Content

By submitting reviews, photos, or other content to our website, you grant us a non-exclusive, royalty-free license to use that content for promotional purposes.

7. Liability and Disclaimers

7.1 Product Use

Our products are designed for domestic kitchen use. Follow all manufacturer instructions for proper use and care.

7.2 Limitation of Liability

To the fullest extent permitted by law, Maxwell Williams Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our products or website.

7.3 Australian Consumer Law

Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy, available on our website, explains how we collect, use, and safeguard your data.

9. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website after changes constitutes acceptance of the modified terms.