Shipping & Returns

Our Commitment to Excellence

At Maxwell Williams Store, we understand that premium kitchenware is an investment in your culinary journey. Just as we meticulously craft our baking supplies, cookware, and kitchen essentials to enhance your cooking experience, we’ve designed our shipping and returns policies with the same dedication to quality and customer satisfaction.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days from receipt of payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Timeframes

Returns & Exchanges Policy

Timeframe for Returns

We accept returns and exchanges for most items within 15 days of delivery. To be eligible, items must be in original condition: unused, unwashed, and in original packaging with all tags attached.

Step-by-Step Return Process

1Submit Your Return Request

Contact our customer service team at [email protected] with:

• Your order number
• Product name and quantity
• Reason for return or exchange
• Preferred resolution (refund or exchange)

2Receive Return Authorization

Within 2 business days, we’ll email you a Return Authorization Number and detailed return instructions. Please do not ship items back without this authorization.

3Package and Ship Your Return

Carefully package the item in its original packaging, include all accessories and documentation, and ship to:

Please include the Return Authorization Number clearly on the outside of the package.

4Processing Your Return

Once we receive your return, we’ll inspect the item and process your refund or exchange within 3-5 business days.

Refund Information

Refund Timeline

Refunds will be processed to your original payment method within 7-10 business days after we receive and inspect your return. The refund will appear on your statement based on your financial institution’s processing times.

Refund Methods

• Credit/Debit Cards: Refunded to your original Visa, MasterCard, or JCB card
• PayPal: Refunded to your PayPal account

Original shipping charges are non-refundable unless the return is due to our error or a defective product.

Non-Returnable Items

Exchange Policy

We’re happy to exchange items for a different size, color, or product of equal value. If the exchange item costs more, you’ll need to pay the difference. For items costing less, we’ll refund the difference. Exchanges follow the same process as returns.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange a replacement or refund at no additional cost to you, including return shipping.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to:

• Our error (wrong item shipped)
• Defective or damaged product
• Quality issues

We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Thank you for choosing Maxwell Williams Store. We’re committed to ensuring your complete satisfaction with our premium kitchenware products and service.

Last Updated: December 2024