Privacy Policy

Last Updated: December 2024

At Maxwell Williams Store, we believe that your privacy is as important as the quality of our kitchenware. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website at cookwaresset.com and make purchases from our premium kitchenware collection.

1. Information We Collect

To provide you with our premium shopping experience, we collect the following types of information:

Personal Information

• Contact Details: Name, email address, phone number
• Shipping Information: Delivery address, shipping preferences
• Payment Information: Credit/debit card details (processed securely through PCI-DSS compliant systems), PayPal account information
• Account Information: Username, password, purchase history, wish lists

Technical Information

• Device Information: IP address, browser type, operating system
• Usage Data: Pages visited, products viewed, time spent on site
• Location Data: General geographic location for shipping and tax purposes

2. How We Use Your Information

We use your information to enhance your shopping experience with us:

• Order Processing: To process and fulfill your purchases of baking supplies, cookware, and kitchen essentials
• Customer Service: To provide support and respond to your inquiries at [email protected]
• Personalisation: To recommend products that match your interests in kitchenware and cooking
• Security: To protect against fraud and unauthorized transactions
• Communication: To send order confirmations, shipping updates, and (with your consent) marketing communications
• Improvement: To enhance our website, product offerings, and customer service

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: With trusted partners like Visa, MasterCard, JCB, and PayPal for secure payment processing
• Shipping Partners: With delivery services to fulfill your orders globally (excluding some Asian and remote areas)
• Legal Requirements: When required by law or to protect our rights and safety
• Service Providers: With companies that help us operate our website and business, under strict confidentiality agreements

We never sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your security is our priority, just like the quality of our kitchenware:

• Secure Storage: Your data is stored on encrypted servers with limited access
• Payment Security: All card payments are processed through PCI-DSS compliant systems
• Encryption: We use industry-leading SSL encryption technology to protect your information
• Data Retention: We retain your information only as long as necessary for business purposes or as required by law
• International Transfers: As a global business, your data may be transferred and processed in Australia and other countries with adequate data protection

5. Your Rights and Choices

You have control over your personal information:

• Access: You can request access to the personal information we hold about you
• Correction: You can update or correct your information through your account or by contacting us
• Deletion: You can request deletion of your personal information, subject to legal requirements
• Marketing Preferences: You can opt-out of marketing communications at any time
• Data Portability: You can request a copy of your data in a machine-readable format

To exercise these rights, please contact us at [email protected].

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your shopping experience:

• Essential Cookies: Required for website functionality and secure checkout process
• Analytical Cookies: Help us understand how customers use our site to improve our offerings
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant kitchenware products and offers (with your consent)

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect your shopping experience.

7. International Customers

As we serve customers worldwide (excluding some Asian and remote areas), your information may be processed in Australia and other countries. We ensure appropriate safeguards are in place to protect your data in accordance with this policy and applicable laws.

8. Children’s Privacy

Our kitchenware products and website are not directed at children under 16. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes and update the “Last Updated” date.

10. Contact Us

Thank you for trusting Maxwell Williams Store with your personal information. We’re committed to protecting your privacy while providing you with the finest kitchenware shopping experience.